1.What is the return shipping cost? What is the process for return shipping?
Shipping is a $4.99, $9.99, or $14.99 flat fee depending on the size/weight. Your item will come with a return shipping label.
Enjoy your item, and send it back to us when your rental is up!
2. Is there a minimum rental length?
Yes, there’s a 30 day minimum on our rentals. Our average rental is 2-3 months.
3. Are the products clean? Are they new?
Some items are brand new, some are lovingly used, but every rental product is in great condition. Our team of experts cleans and sterilizes all products in between rentals.
4. What happens if I want to extend my rental?
You can absolutely extend your rental! You can contact us for a rental extension at firstname.lastname@example.org. .
5. What happens if I damage my rental?
No problem! We know wear and tear happens. We assess damage on a case by case basis, but if the damage renders the item unusable, we will charge you the retail cost of the item. Please contact us with questions and concerns at email@example.com.
6. Can I buy my rental when I’m done renting it?
Yes! If an item works out and you want to keep it forever, we understand; we love our products too! Contact us at firstname.lastname@example.org and we will process the payment.